FAQ
Returns
There are no returns for SolSupps products that have been shipped out to the customer. If the product arrives damaged (ripped, broken, or torn open) we will offer to send a replacement, or give a full refund.
Cancellations
Cancellations must occur before the product is shipped out. The order cannot be cancelled after you get an email with a tracking number.
Refunds
There are no full refunds for SOLSupps orders that have been shipped out to the customer. A full refund will be issued if it arrives with damage to the packaging, or if you cancel before the order is shipped. First time customers will be eligible for partial refunds, but any subsequent orders are ineligible.
Shipping
For domestic orders, typically shipping times are 5-7 days.
If you input an incorrect address or other incorrect information and the package is unable to be delivered and returned to us as a result, you will have to pay shipping to have it resent to you.
Does SolSupps offer international shipping?
Right now we are only directly shipping to the UK, at a flat rate of $28. We had to suspend shipping to all other countries due to import fees and taxes that customers were refusing to pay. If you'd like to order internationally, use stackry.com to do so. If you refuse to pay import fees we are not responsible for refunding or otherwise ameliorating your shipment. We have no control over the import fees of whatever country you are ordering to and if you don't pay them your shipment won't be allowed in.
SolSupps is proud to partner with Stackry to offer international shipping to non-UK countries in the EU, Asia, Australia, Canada, and the Middle East, among other places.
Stackry is a trusted international forwarding service that ships packages from the United States to their final destination. Stackry has over 30,000 verified reviews and has been in business for over a decade.
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Sign up for a FREE U.S. based address with Stackry by clicking here. You will get $10 off your first shipment when you sign up using this link.
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Once you have your assigned U.S. address, shop on solsupps.com. Simply enter your U.S. address in the shipping information section at checkout, and your packages will be shipped to your Stackry locker.
- From there, Stackry receives your packages at your locker and notifies you when they arrive.Ship to your home address through a selection of major carriers including DHL and Fedex.
Still have questions about Stackry?
Find out more at Stackry's website. If you still have questions about how Stackry works, please do not hesitate to reach us at solsupplements@protonmail.com
How much does it cost to ship internationally?
The final shipping cost is dependent on the total weight and size of your package(s), your carrier of choice, and destination. You can estimate your final shipping cost using the Stackry shipping calculator. Please note the final shipping cost is calculated at the time of shipment by the carrier and may differ from the initial estimate. Check out Stackry’s international shipping options for more information.
How do I create my Stackry shipping account?
Follow this link to setup a FREE Stackry account.
How long can I store my purchases with Stackry?
Stackry will secure purchases in your personalized locker free of charge for up to 45 days. Storage fees will apply after 45 days.
Are customs and duties included with my Stackry shipping price?
Your Stackry parcel forwarding costs do not include additional taxes or custom fees. Duties and taxes vary by country. If you would like to know more about the duties and taxes in your country, please check with your local customs office website.
Does Stackry open my packages?
Yes, Stackry opens all packages to inspect the contents for dangerous goods, prohibited/restricted items, and damages.