FAQ

Returns

Once a SOLSupps product is shipped there are no returns. If the product arrives damaged (ripped or torn open) we will offer to send a replacement, or give a full refund.

Cancellations

Cancellations must occur before the product is shipped out. The order cannot be cancelled after you get an email with a tracking number.

Refunds

There are no refunds for SOLSupps orders that have already been shipped barring damage to the package prior to arrival, but if you cancel before the order is shipped you will be issued a full refund.

Shipping

International orders will be charged a flat rate depending on the country: Right now we are only shipping to the UK, at a flat rate of $28. We had to suspend shipping to all other countries due to import fees and taxes that customers were refusing to pay. If you'd like to order internationally, use stackry.com or MyUS.com to do so. 

For domestic orders, typically shipping times are 3-7 days. For international orders typical shipping times are 14-21 days.

If you input an incorrect address or other incorrect information and the package is unable to be delivered and returned to us as a result, you will have to pay shipping to have it resent to you.